Resolved
Lloyd W Ogn

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Verified Reviewer
| map-marker Nashville, Tennessee

Resolved: Not able to get replacement parts due to " system rejecting order ."

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I have many sets, but now am working on $ 1200+ set #75192 I am missing parts( Cause : Grandson),to which I ordered through the Lego website. The system keeps rejecting my order. I live in a rural area and our mail is with Canada Post postal boxes. I have received parts from Lego before and have always received them when they are actually sent. My issue is your computer program is blocking my order to get parts sent. According to my bank account Lego has taken the money for the order already but Lego keeps rejecting the order. With Canada post if an item is too big to fit into the PO box they leave a pickup notice for a Canada Post receiving area. I have NEVER had a problem. My only issue is that YOUR system rejects my orders. This is bad business as it excludes potential clients. I have been to Lego stores in Ottawa and Toronto and they either don't carry the shapes and/or colour of pieces I am looking for so my only recourse is the website, but your system is rejecting my mailing address. This issue I bring up is just so you can fix a problem that may affect many rural potential Lego buyers. I know that your marketplace is good, but the problem is a programming issue with shipping replacement/ or broken part replacement or even just ordering new parts online by any buyer that has a rural Postal Box. being rejected. this is NOT A LEGAL MATTER, IT IS FOR CORPORATE SO THEY CAN FIX ISSUES FOR CUSTOMERS.
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Pros:
  • Good building sets
Cons:
  • Hard to get parts or sets delivered to rural areas with po boxes

Preferred solution: Deliver product or service ordered

User's recommendation: Live in town so delivery can be to doorstep , POSTAL BOXES NOT ACCEPTED.

Susan G Ldp

Missing pieces, tried to email

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Lego - Missing pieces, tried to email
Lego - Missing pieces, tried to email - Image 2
Missing pieces to 2 Lego sets. Tried to email and having trouble. Ordered on line. Need 2 pieces for wild flowers and multi pieces for #75979. Would like to speak to someone about this. Very confusing of the proper numbers to use. This is the first time in many years this has happened to me. So please call so I can get the pieces. Thank you for your help
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Pros:
  • Love to make the sets and then display them

Preferred solution: Missing parts.

Raymond Nyv

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Verified Reviewer
| map-marker Frankfurt, Hesse

Questions in support. Questions that were able to be answered in store.

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I want to purchase the avenger tower I On release day I get to the front of the line only? We told her sold out. Of a gift? With purchase. For the set I asked the question why do you have Sets. and you don't have gifts of purchase to match? No one could answer the question. I didn't want to push you because it were busy being Black Friday. You're slow as weird let's swim
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Rebecca B Kfs

Have not received my gift card

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My gift card did not arrive Rebecca Boothe 3614 Marchers Trace Dr Mint Hill NC. 28227 Cant reach anyone by phone terrible customer service.
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Loss:
$25

Preferred solution: Full refund

Anonymous
map-marker Manchester, England

Blocked for bad luck

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Lego - Blocked for bad luck
I'm a lego customer for over 3 years and they black listed me. I order parts I only needed. But they said I ordered one to meany and blacked me. I'm autistic and it's hard for me to go out to get them so I like to order. But they will not unblock me for my bad luck and Excuse me for stuff I didn't do. So lego u need to get your head on right and stop black listing people with bad luck
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User's recommendation: Don't order unless u r sure u get all parts

Bonnie C Str

Difficulty placing order online

Tried to place a gift order online. On hold twice for 20 minutes. Waste of time trying to get customer service.
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Preferred solution: Talk to a lady be person.

User's recommendation: Buy something else.

Jody P Soz

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Verified Reviewer

Go woke go broke I will never spend another penny at Lego again you're not shoving the lgbtqrs y z *** down my kids' throats! Very disappointed consumer and I will never spend another Penny on Legos

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LGBTQRSTUVWXYZ BULSHT! YOU WILL NEVER GET ANOTHER PENNY FROM ME! I hope and pray all of America stands behind me and no one ever spends another Penny on your products ever again we're done having you shove this woke crap down our throats and our children's throats so please everyone refrain from buying Legos ever again show them what woke does to you! Go woke go broke!
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Loss:
$100000
Pros:
  • Go woke go broke

Preferred solution: Absolutely nothing

User's recommendation: Don't spend your money on a woke company!

Anonymous
map-marker Ipswich, Massachusetts

I need to talk to a representative

I cannot order pieces on line. Only takes 80 characters. Must talk to someone. The box is missing 8 pieces from one bag. Please have a human call me. Thank you.
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Anonymous
map-marker Bellefontaine, Ohio

Charge

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I made a purchase 3/26 & was charged at that time, called Lego & now think the issue is with cash app who I just charged for the purchase, think I paid twice, called cash app and got nowhere with the rude guy & got angry and hung up
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User's recommendation: Avoid cash app

Brandy P Tzf

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Verified Reviewer

Broken

Lego - Broken
Hi there my son received a Lego set for Christmas set number 42138 There is a ton of parts in this box that are broken and we cant even build the set !!
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Preferred solution: A new set !

Marielle Haa

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Verified Reviewer
| map-marker Spring, Texas

Missing pieces

Customer service sending missing decals. Representiative was very professional and pleasant. Lego is always great
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Belinda S Qvn

Cathy helped me find what I wanted

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I was not pissed ever!!! I called for information and was helped and am thrilled to say I am able to use that info and proceed with my project!
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Preferred solution: Nothing

User's recommendation: You will love your legos purchase

Anonymous
map-marker Greenwich, Connecticut

Question about duplos

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Wanted to know the difference between 2 duplicates sets. Representative was very helpful. Appreciate the call back
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Miley Mpw

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Verified Reviewer
| map-marker Waseca, Minnesota

Have an idea, but you might also have it already. I'm just trying to find out where it's available.

Well, Im getting pissed because its too hard to navigate your damn website trying to get a hold of customer service or something why cant anything be simple anymore? What is everybody good every company going to make it difficult with his crap
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User's recommendation: A person answer the phone to direct to the person you need to get in contact with set up all this garbage

Cliford Uhj

Lego has great customer service reps for the most part, but most everything else stinks

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Most every time I call Lego, the reps are extremely helpful, and being able to get replacement parts for free is amazing. However, as of late, Lego quality has gone severely downhill, especially connector parts, and Lego has been more concerned with making money by making deals with partner companies whose sets they make and moving service out of country to save money than they have been about pleasing customers. The potential for much more money is available, and I, as an employee, were I to be approached (brashertaylor6@***.com) or phone (205-919-****) could greatly increase Lego profits having both built and bought Lego for decades. Otherwise, increase store locations and decrease, things that would be possible with my plan, and yes my degree pertains to business in part. Otherwise, Lego purists such as myself will continually be upset until we just simply quit buying and building.
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Pros:
  • Nice customer service reps and replacement brick program
Cons:
  • Sets are lower and lower quality with bricks often missing

Preferred solution: Lego to listen to easy fixes I would make

User's recommendation: Buy and build at your own peril

Kenneth F Ibx

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Verified Reviewer

Lego order

Ordered a set supposed to have a promo set was told they sold out so no set after buying on the day the set came out
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Pros:
  • Great stress relief

Preferred solution: Let the company propose a solution

User's recommendation: Make sure you have more then enough promo sets

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